A return may be requested within 14 calendar days of the Order Delivery Confirmation which refers to the date on which the shipping carrier records the package as delivered (i.e. via tracking number). We do not currently offer exchanges at the moment. 

To be eligible for a return, products must:

• Remain unopened, unused, and factory-sealed
• Be in original packaging and condition
• Receive return approval from our Support team prior to shipping the return

The following items are not eligible for return or refund:

• Return Requests submitted after 14 calendar days after the Order Delivery Confirmation Date
• Products that have been opened, used, damaged after delivery, or are no longer in their original condition or packaging
• Items returned without prior approval from our Support team
• Items returned after a return request has been denied
• Bundles, Gift Sets, and Pre-Orders
• Complimentary items such as free gifts, samples, and product inclusions 
• Orders or packages that become undeliverable due to incorrect/ incomplete address or inability of the carrier to contact the recipient

Please report damaged, defective, incorrect, or missing items within 14 days so that our Support team can review the issue promptly. Please note this reporting period does not limit any mandatory rights or remedies available under applicable consumer law.

Return Shipping Fees

Customers are responsible for all return shipping costs for returns made due to change of mind, personal preference, duplicate orders, or other reasons not caused by KOCOSTAR. KOCOSTAR does not provide prepaid return shipping labels for such returns.

Customers are responsible for securely packaging returned products and ensuring that they arrive safely to the return address.

Original shipping fees and any costs incurred in returning the products are non-refundable. If the return is required due to a confirmed damaged, defective, incorrect, or missing item attributable to KOCOSTAR, our Support team will review the case and provide reasonable resolution.

Refund Amount

Approved refunds will be issued via original payment method for the eligible value of the returned products.

The following charges are non-refundable, unless otherwise required by applicable law:

• Original shipping fees
• Return shipping costs
• Any third-party charges associated with delivery or return
• If only part of an order is returned, the refund will apply only to the eligible products actually returned and confirmed by our Support team. Discounts, promotional pricing, and other order-level benefits may be taken into account when determining the final refundable amount.

Return Shipment Responsibility

Customers are responsible for the return package until it is successfully delivered to the return address. KOCOSTAR is not responsible for returned packages that are lost, damaged, misdelivered, or otherwise not received by KOCOSTAR.

A notice of return shipment delivery alone does not constitute that the return has been successfully received or accepted. Refunds will be processed only after the condition of the returned products have been confirmed by our Support team.

Return Process

1. Contact our Support team via contact@inpa8.com

Please provide the ORDER ID, identify the product(s) you wish to return, as well as any supporting product photos. Our Support team will review your request and the condition of the product to determine whether it is eligible for return.

Please do not send any products back before receiving return approval and instructions from our Support team. Failure to follow this instruction will result in forfeiture of the sent items and return eligibility.

2. Sending Your Return

Once your return has been approved, securely pack the unopened and unused product(s) in  secure packaging to prevent damage during transit. KOCOSTAR does not provide a prepaid return shipping label for returns. Customers are responsible for arranging and paying for return shipping unless otherwise advised by our Support team.

Please ship the package to the designated return address provided to you through the correspondence. 

3. Refund/Exchange

Once the returned package has been delivered to our return address, our Support team will verify the condition of the returned products. After the return has been received and approved, we will process the applicable refund.

For refunds, please allow approximately 1–7 business days after processing for the funds to go back to your original payment method. Products that do not meet our return eligibility requirements may be refused and may not qualify for a refund nor will they be shipped back to you.

Damaged, Incorrect or Missing Items

If you receive a damaged item, incorrect item, or find that an item is missing from your order, please contact our Support team via contact@inpa8.com within 14 calendar days of the Order Delivery Confirmation Date.

We may request photos or other forms of evidence to verify the claim. Failure to provide a particular form of evidence will not affect any mandatory rights available under applicable law. To verify your claim, please provide the following required photos:

1. For Damaged Items

• A clear photo of the shipping box showing both the condition of the box and the shipping label
• Clear photos showing the damaged product(s) inside the package.

*Please note that damage to the outer shipping box or product packaging alone does not qualify for a refund or exchange if the product itself is intact and undamaged.

2. For Incorrect or Missing Items

• A clear photo of the shipping box with the shipping label visible
• A clear photo showing all products received inside the package

*Please retain all products and original packaging until our inquiry is complete. We may request additional photos or information to verify the claim.

Claims submitted without the required evidence may not be eligible for a refund, exchange, or reshipment.

Price Adjustments During Promotions

The price of an order placed before a promotion cannot be adjusted or compensated retroactively. 

Lost Packages

KOCOSTAR is not responsible for lost packages. If your package is lost, please file a claim with the delivery service provider. 

Delivered but Not Received

If the shipping carrier's tracking information confirms that the package was successfully delivered to the customer address provided with the order, the order will generally be considered delivered. These orders are not eligible for a refund for the Not Received reason. 

Stolen Packages

Once a package has been correctly delivered to the shipping address provided with the order, KOCOSTAR is not responsible for theft, loss, or disappearance occurring after delivery.

Claims involving packages stolen after confirmed delivery are not eligible for a refund or reshipment unless otherwise required by applicable law.

KOCOSTAR reserves the right to process or refuse returns stipulated in this Return Policy unless otherwise required by any applicable laws.